Amie Blackburn
 (801) 707-6910
amiejober@hotmail.com

Professional Profile
Highly motivated, organized and dedicated with a positive attitude.
Able to handle multiple assignments in highly pressured situations.
Consistently meets tight deadline schedules.
Works well with little or no supervision.
Proven leader with excellent communication abilities.

Experience

Duranged Design, Murray, UT
Office Manager, 2/2011 to current
Responsible for customer service duties include answering customer queries, problem solving and providing detailed information on new products. Recommend specific product by determining customer requirements and expectations. Successfully handle all public relations issues. Manage eBay, Amazon and company website. Deliver product on expected date and on timely manner. 

Coventry Healthcare, Salt Lake City, UT
Credentialing specialist, 12/2009 to 2/2011
Processed provider applications for credentialing in accordance with company policies and procedures. Assisted with provider and health plan inquires while maintaining phone quality and demonstrating expert knowledge of software applications including CPD, Microsoft Office, Essentials and FileNet. Acted as a liaison between CVC and health plans for basic credentialing issues. Maintained performance level and monthly metrics while participating in testing and providing meaningful feedback. 

Collision Auto Body Repair, Midvale, UT
Office Manager/General technical support, 2006-12/2009
Answer phones, greet and assist visitors. Receive cash and check receipts. Maintain ledger book and computer record of bank deposits. Posts billing and run various invoices. Prepared and filed all required tax documents. Receive, track and distribute car parts and material. Handle general administrative duties, such as filing, faxing, copying, emailing and mailing. Required my proficiency in QuickBooks, Microsoft Office, and email. 

DirectPointe, Lindon, UT
Customer Service/Technical Support, 2000-2006
Required my strong problem solving and troubleshooting abilities. Provided effective and consistent technical support by phone, email and live support, also researched technical solutions. Cultivated positive and enduring relationships with customers. Responsible for publishing and maintaining technical support knowledge base documents. Achieved the highest levels of productivity for 12 months in a row.

Certifications
Master Microsoft Office Certification
IC3 Certification
QuickBooks Training Course – 2008
Currently attending Salt lake community college (Business degree with AAS in accounting)